Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.

Personal Information

• Name and contact information (email, phone number, address)
• Profile information (bio, profile picture, service descriptions)
• Payment information (processed securely by our payment partners)
• Identity verification documents (for service providers)
• Communication records (messages, reviews, support tickets)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, features used)
• Location information (if you enable location services)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Information Sharing and Disclosure

We may share your information in the following situations:

With Other Users

When you use our services, certain information may be shared with other users:

• Service providers can see customer contact information for confirmed bookings
• Customers can see service provider profiles and reviews
• Reviews and ratings are publicly visible

With Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processing companies
• Email and SMS service providers
• Analytics and advertising partners
• Customer support tools

For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account
• Transaction records: 7 years for tax and legal compliance
• Communication records: 3 years for customer service purposes
• Marketing data: Until you opt out or we determine it's no longer needed

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can access and download your personal information through your account settings.

Correction

You can update your personal information through your account settings or by contacting us.

Deletion

You can delete your account and personal information, subject to certain legal retention requirements.

Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in emails or updating your preferences.

Cookies

You can control cookies through your browser settings, though this may affect functionality.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertisements
• Improve security and prevent fraud

8. Third-Party Links and Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@servicemarketplace.com
• Phone: +60 3-1234 5678
• Address: Data Protection Officer, Kuala Lumpur, Malaysia

13. Data Protection Officer

For matters related to data protection and privacy, you can contact our Data Protection Officer at dpo@servicemarketplace.com.